Your Questions
Answered
Everything you need to know about how we design, supply, and support your kitchen or bathroom project.
The Basics
How it works
We design your kitchen or bathroom, specify every product, order and deliver everything, and give your fitter everything they need to build it exactly as designed. You get expert design, 3D visuals, a fixed-price quote and a detailed technical pack for your fitter. We handle the design and supply — your installer handles the build.
Six stages:
- Showroom visit — we discuss your ideas and set direction
- Measuring — you measure the room with our step-by-step measuring guide and send us the sizes
- Design presentation — your free 3D design, material samples, and a fixed-price quote
- Ordering and delivery — we place orders, track stock, and coordinate delivery
- Installation — your fitter gets our detailed specs and installation drawings
- Aftercare — care guides, warranty registration, and ongoing product support
We're with you from the first sketch to the final delivery — whether it's a kitchen, a bathroom, or both. Learn more about how it works.
The design and planning stage usually takes 2 to 4 weeks. After that, installation depends on the scope, the room, the specification, and the installer — anywhere from 5 to 20 working days is normal for a bathroom, and kitchen timelines vary depending on complexity. We'll give you a clearer picture once the design is finalised.
Yes. Every client gets detailed 3D visuals showing the room from multiple angles — exact products, layouts, lighting positions, and finishes. We refine the design together until you're completely happy. Nothing is ordered until you sign it off.
Investment
Costs & payment
It depends on the room and specification. For bathrooms, our supply-only product packages typically range from £5,000–£10,000 for Essential Quality, £9,000–£16,000 for Design-Led Premium, and £15,000–£30,000+ for Statement Luxury. Kitchen pricing varies depending on layout, cabinetry, worktops, and appliances.
Installation is always quoted separately because every project is different. Book a showroom visit and we'll give you clear pricing.
Your quote covers:
- Personal showroom visit, design help and our step-by-step measuring guide
- 3D visuals and full product specification
- Premium products direct from manufacturers
- Detailed technical pack for installation
- Order management and delivery coordination
- Product support throughout the build
- Aftercare, warranty registration, and ongoing product support
No hidden costs.
We take a deposit when you give the go-ahead, and the remaining balance is due before we place any orders with manufacturers. Products are only ordered once payment is received in full. We talk you through the exact payment stages at quoting so everything is clear from the start.
Your Bathroom
Design & products
For bathrooms, we work with brands including Hansgrohe, AXOR, Crosswater, Geberit, BC Designs, Porcelanosa, Ca' Pietra, and many more. For kitchens, we work with premium cabinetry and worktop suppliers — visit our kitchens page or come to the showroom to see the full range.
Yes. We specialise in making every space work — from compact cloakrooms and tight shower rooms to galley kitchens and awkward layouts. Clever design and smart product choices make a bigger difference than room size.
Yes. We design and supply kitchens with the same level of care — bespoke design, premium products, and full project support through installation. Visit our kitchens page or book a showroom visit to see our kitchen displays in person.
Yes. Your showroom visit and your initial 3D design are both free — for kitchens and bathrooms. There's no obligation to proceed. Book a showroom visit.
During The Build
Installation & support
You choose what works for you. Most clients either use their own trusted tradesperson or we match them with a vetted installer from our approved network. Either way, we provide a detailed technical pack, and we're on hand to resolve any product query.
Your fitter works from our full technical pack. During the build we're on hand for product queries, returns and damages, so if a product needs sorting, we're a phone call away. Anything to do with the fitting itself is handled by your fitter. That product support is part of the service, whether it's a kitchen or a bathroom.
Every product comes with the manufacturer's own warranty — typically 5 to 25 years depending on brand and product. We register warranties on your behalf and stay available after handover to help with product queries, care advice, and warranty claims.
Call us about anything to do with a product. During the build, we source replacement or additional materials quickly; after the room is finished, we help with product issues and coordinate manufacturer warranty claims on your behalf. Anything to do with the fitting itself goes to your fitter, under their guarantee. We're here long after the project is complete.
Still have questions?
Book a showroom visit and we'll talk through everything in person. No obligation, no pressure.