Terms and Conditions

1. Design Services

1.1 Design Work and Engagement Fee: "Design Work" means the room layouts, visualisations and product selections we prepare using the measurements and information supplied to us. The engagement fee ("Engagement Fee") is the price of releasing the Design Work to you and of the licence in clause 1.6 to use it. It is the greater of (a) £2,000 for each room covered by the Design Work, or (b) 10% of the total value of your order (inclusive of VAT). It is not a deposit for goods. We release the Design Work to you once the Engagement Fee has been received in cleared funds. It is credited against your final balance as set out in clause 1.3.

1.2 Scope of Design Work: We prepare room layouts and product selections with reasonable care and skill, using information supplied by you, your installer or architectural plans. Our service does not include site verification, structural or building-services design, installation or supervision. Your installer is responsible for site checks and installation details, as set out in clause 6.

1.3 Credit Against Final Order: The Engagement Fee is credited against the final payment for your order, and only where your order proceeds to completion with us on substantially the terms on which it was placed. The credit applies only where the final value of your order is at least the higher of (a) 85% of the order value at the time you placed your order (that is, the order value has not reduced by more than 15%), and (b) £5,000 excluding VAT. Where the final value of your order falls below this threshold, the Engagement Fee is not credited and is retained by us under clause 1.4. Where the credit applies, it is applied to reduce the final balance due before delivery (see clause 4).

1.4 The Engagement Fee After Release: Once we have released the Design Work to you, you have received in full what the Engagement Fee pays for, and it is not refundable. It is retained in full as the agreed price for the Design Work if you do not place an order with us, if your final order does not meet the credit threshold in clause 1.3, or if you order any item shown in the Design Work from a third party. This is not a penalty. Your cancellation rights are set out in clause 1.5, and nothing in this clause affects your statutory rights.

1.5 Cancellation and Refunds: Our engagement-fee refund policy applies to every customer, however you place your order. If you cancel before we release the Design Work, we will refund the Engagement Fee in full. After release, we do not offer a change-of-mind refund, except where you have a legal right to cancel or receive a refund. Where a statutory 14-day cancellation period applies, release during that period requires your express request and the acknowledgement required by law. Release only ends that cancellation right where the legal requirements have been met. Your statutory rights are unaffected.

1.6 Ownership of Design Work: All intellectual property rights in the Design Work remain with us. Payment of the Engagement Fee grants you a non-exclusive, non-transferable licence to use the Design Work solely for the purpose of placing your order with us. You may not share, copy, or use the Design Work to obtain quotes or supply from any third party.

2. Product Orders and Specifications

2.1 Product Quality and Warranties: Your statutory rights in the products we supply are unaffected. Manufacturer warranties are additional to those rights. Site checks and installation responsibilities are set out in clauses 5 and 6.

2.2 Special Order Items: Items made or finished to your order, including special colours, finishes and sizes, are identified as special order items on your Design Approval. Once we have placed your order, special order items cannot be cancelled or returned.

2.3 Tile Quantities: Tile quantities are estimates based on the information supplied. Setting out, cuts, breakages and working methods all affect the quantity needed, and your installer is responsible for confirming the quantities required before you approve your design. We are not responsible for the cost of additional tiles, or of delivering them, if more are needed. Additional tiles may vary in shade between batches. Tiles are ordered for your project by batch and cannot be returned.

2.4 Product Availability: If a product becomes unavailable, we will contact you to agree an alternative or refund the unavailable item. We will not substitute a product without your agreement. Your statutory rights are unaffected.

2.5 Colour and Finish Variations: Manufacturing can lead to slight differences in colour, texture, or finish between batches or samples and delivered goods. We're not liable if they're still quality and fit for use.

2.6 Renders and Visualisations: Renders and visualisations illustrate your design. They are not an exact representation of the finished room. Colours, tile shades, textures and finishes will vary from images and screens, and from samples as described in clause 2.5.

2.7 Prices: The prices shown on your Design Approval are secured once you have approved your design and your order payment under clause 4.2 has been received in cleared funds. Until then nothing is ordered, and prices may change if our suppliers' prices change. We will tell you about any change before you pay.

2.8 Design Approval and Changes: Before we place your order we send you a Design Approval showing your design, your full specification, your estimated delivery date and your payment schedule. Your approval confirms the specification we will order. Any change you request after approval is made by a written variation order, agreed with you before we proceed, including any change in price. Once your order has been placed, a change, cancellation or return may incur return, restocking or cancellation charges from our suppliers under their own terms. We pass these on at cost and do not add to them, and we will tell you the charge before you decide.

3. Delivery

3.1 Delivery Times: Your delivery date is an estimate until we confirm it with you, and stock is confirmed only once your order is placed. Lead times are good-faith estimates based on information at order time. Delays beyond our control, such as quality-control holds, manufacturer delays, stock shortages or shipping disruption, are not our responsibility. We recommend that installation does not begin until your products have been delivered and checked. We are happy to deliver at a time that suits you and your installer, including after work has started. If you choose to begin installation before your products have been delivered and checked, any resulting delay, waiting time or installer cost is yours to manage and we are not responsible for it, including where goods arrive late or damaged. We will replace damaged goods under clause 3.3.

3.2 Palletised Deliveries: Goods arrive via pallet to your kerbside unless we agree otherwise in writing. It is your responsibility to handle goods from kerbside onwards and to ensure delivery access. Where possible we will advise the estimated date of arrival.

3.3 Inspection and Damages: Check your delivery on arrival. Report any damage, defects, or shortages to us in writing with photographs within seven (7) working days. We will address these at no cost if reported in time. Outside this period, repairs or replacements are chargeable, save where your statutory rights apply (see Section 7).

3.4 Risk and Title: Risk passes to you when goods are delivered to the kerbside or agreed location. Title remains with us until you have paid in full for all goods supplied.

3.5 Inspection, Testing and Installation: You must make sure every item is inspected and tested, by you or your installer, before it is installed: that it is the correct product, size, colour and finish, that it is undamaged, and that it is in working order. Once an item has been installed it is treated as having been inspected, tested and accepted in respect of anything that could have been found by reasonable inspection or testing before installation. We are not responsible for the cost of removing or refitting an item, or for any related installer cost, where the problem could have been found in that way. We are not responsible for damage caused by incorrect installation. We will always replace faulty parts.

3.6 Electrical Items: Some items must be installed by a qualified electrician. It is your responsibility to make sure any electrical installation is carried out by a suitably qualified person and meets current regulations.

4. Payment

4.1 Engagement Fee: The Engagement Fee (clause 1.1) is payable when you confirm you wish to go ahead. Payment may be made by card in the showroom, by BACS, or by any other method we agree.

4.2 Order Payments: When you place your order, 50% of the total order value (inclusive of VAT) is due in cleared funds. The remaining 50%, less the Engagement Fee you have already paid, is due in cleared funds no later than seven (7) days before delivery of your products. All sums are therefore payable before delivery. Special-order items may require payment in full at the point of order. We may withhold dispatch until funds clear.

4.3 Overdue Accounts: Sums not paid by their due date accrue interest at 8% per annum, calculated daily from the due date until paid in full. We may also suspend further work on your project and withhold delivery until the account is brought up to date.

5. Responsibility for Installation and Our Work

5.1 Independent Installation: Bowmans provides design and product supply, not installation. You appoint and contract directly with your installer, including any installer introduced through our approved installer network. Your installer is responsible for its site survey, installation methods, workmanship, site safety and compliance with applicable regulations. An introduction through our network does not make the installer part of Bowmans or make Bowmans responsible for carrying out or supervising the installation.

5.2 Losses Outside Our Responsibility: We are not responsible for loss caused solely by inaccurate or incomplete information supplied by you or a third party, site conditions outside our agreed scope, or the acts or omissions of an independently appointed installer. This does not exclude responsibility for any contribution to the loss from our own breach of contract, lack of reasonable care and skill, or failure to meet your statutory rights.

5.3 Our Responsibilities Remain: We remain responsible for our own design and supply obligations. Your approval of a design, a check by your installer, or your decision to proceed does not waive your statutory rights or excuse our failure to perform our services with reasonable care and skill. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or liability that cannot lawfully be excluded.

6. Measurements and Site Suitability

6.1 Measurements and Plans: Our designs rely on measurements and site information supplied by you, your installer or architectural plans. You are responsible for the accuracy of the information provided to us. Dimensions taken from plans are not verified site measurements.

6.2 Site Suitability: Your installer is responsible for checking site dimensions and conditions, water pressure, existing services, product compatibility with those site conditions, product fit, tile quantities and the suitability of the design for installation. This applies equally to installers introduced through our approved installer network. Site verification and installation are not part of Bowmans' service.

6.3 Design Support: We can clarify our designs and agree adjustments using updated information from you or your installer. Any additional work and charges will be agreed before we proceed.

6.4 Incorrect Site Information: Inaccurate or incomplete measurements, plans or site information supplied to us do not, by themselves, entitle you to cancel your order or receive a refund of the Engagement Fee. We will discuss any necessary design or product changes and agree any resulting price changes before proceeding. The Engagement Fee provisions in clause 1 and cancellation rights in clause 12 continue to apply.

7. Statutory Rights

As a consumer, your UK rights (e.g., Consumer Rights Act 2015) aren't affected. Check www.gov.uk/consumer-protection-rights for more.

8. Force Majeure

We're not liable for delays or failures due to events beyond our control, like natural disasters, strikes, or supply chain disruptions.

9. Governing Law and Jurisdiction

These Terms follow England and Wales law. Disputes go to their courts exclusively.

10. Amendments

Any changes you request after acceptance, including any change to the price, will be agreed with you before we proceed.

We may update these Terms, posting changes on our site or notifying you. The version at order time applies unless required otherwise.

11. Acceptance

You accept these Terms by completing our recorded terms-acknowledgement process. The version identified in that record applies together with your order confirmation. Paying the Engagement Fee or placing an order does not replace that acknowledgement record.

12. Cancellation, Returns and Termination

12.1 Cancelling Before Dispatch: You may cancel standard goods at any time before delivery by contacting us. For goods made to your specifications or clearly personalised, any change-of-mind cancellation we agree may include a deduction for reasonable, evidenced losses caused by the cancellation. Your statutory rights are unaffected. The Engagement Fee is dealt with in section 1.

12.2 Returns After Delivery (Change of Mind): Our change-of-mind returns policy applies to every customer, however you place your order. For standard goods, tell us within 14 days after you receive your order that you wish to return them, and return them within 14 days after telling us, unused and in their original packaging. For an order delivered in separate parts, the first period runs from receipt of the last part. Tiles (clause 2.3) and special order items (clause 2.2) are excluded from this change-of-mind policy. The Engagement Fee is dealt with in section 1.

12.3 Costs of Return: You are responsible for the cost of returning goods when you change your mind, including any necessary collection or carriage charges. For goods that cannot normally be returned by post, we will give you the return cost, or a reasonable estimate, beforehand. Where our supplier charges a restocking or return fee for goods you return under this policy, we pass that charge on at cost and do not add to it, and we will tell you the amount before you return the goods. We do not charge an administration fee of our own. We may deduct for diminished value caused by handling beyond what is necessary to inspect the goods. We cover reasonable return costs where goods are faulty, misdescribed or incorrectly supplied by us.

12.4 Statutory Rights Preserved: Nothing in clauses 12.2 or 12.3 affects your statutory rights where goods are faulty, not as described, or not fit for purpose (see Section 7). Those rights are additional to, and unaffected by, our change-of-mind returns policy.

12.5 By Us: We can cancel if you breach these Terms (e.g., non-payment), if we cannot fulfil due to circumstances beyond our control, or if payment is missing. We will notify you and refund what has been paid, less costs we have reasonably incurred.

12.6 Delivery and Storage: Delivery should be completed within six months of the order payment date (the first 50% payment). Beyond this period, storage is charged at £6 plus VAT per standard pallet space per week, calculated daily. We will give you at least 14 days’ written notice of the start date, the space reasonably required for your order and the total weekly charge.

13. Privacy and Data Protection

13.1 Data Use: We process your info (name, address, etc.) to fulfill orders, per UK GDPR and Data Protection Act 2018.

13.2 More Info: See our Privacy Policy at www.bowmanbathrooms.co.uk for details on your rights.

14. Complaints and Dispute Resolution

14.1 Complaints: Reach out within 30 days to Unit 26-27, Block B, Braintree Enterprise Centre, 46-48 Springwood Drive, Braintree, Essex, CM7 2YN; 01376 617 001; info@bowmanbathrooms.co.uk. We'll reply within 5 working days and aim for a fair fix.

14.2 ADR: If we can't resolve it, you can use an ADR provider (details on request), without losing court options.

15. Entire Agreement

These Terms and your order confirmation are the full deal, overriding prior talks unless written in.

16. Notices

Send notices in writing to our office or email, or your provided contact. They're received: on delivery (hand); 2 working days (post); next working day (email, if no bounce-back).